Channel point redeems

Twitch and Kick both let viewers spend channel points on rewards you invent. Both make you manage those rewards in their own dashboard, one platform at a time, and neither shows you what is waiting on the other. Redeems is one page for both: every reward on the channel, what it costs, whether it is running, and the live queue of redemptions waiting for you.

It is on Pyre.Bot under Engage, and on Pyre.Stream under Engage as well. Same page, same data, either front door.

Note

Channel points are the platform’s currency, not Pyre’s. Loyalty points are Pyre’s, they are a separate balance, and the two never mix. If you are looking for the points your viewers earn for turning up, that is Loyalty and giveaways.

Before you start

Connect the account whose redeems you want to manage. Twitch needs the channel points permission, which is part of the normal Pyre sign in, so if you connected Twitch recently you already have it. Kick needs its rewards permission, which arrived in a later version of the Kick sign in: if the Kick half of the page asks you to sign in again, that is why, and one click fixes it. See Connections.

Channel points themselves are a platform feature with a platform requirement. On Twitch that is Affiliate or Partner. If your channel does not have channel points turned on, there is nothing for this page to list.

What the page shows

Four numbers across the top:

Number	What it counts
Redeems	Everything on the channel, both platforms
Pyre-managed	The ones Pyre can change
Read-only	The ones it cannot, and why is below
In queue	Redemptions waiting for you right now

Under them, every reward as a card: its name, its cost, whether it is active or paused, and who manages it. Two filter strips narrow the list, by platform and by state.

Read-only redeems, and adopting them

This is the one rule worth understanding before anything else on the page makes sense.

Twitch only lets the app that created a reward change it. Not the person who owns the channel, the app. A reward you made by hand in your Twitch dashboard belongs to Twitch’s own dashboard, and Twitch will refuse Pyre if it tries to rename it, change its cost, pause it, delete it, or touch its redemptions. There is no permission that lifts this. It is the rule, not a setting.

So a reward Pyre did not create shows as Read-only, made on Twitch, and the only thing offered on it is Adopt into Pyre.

Adopting makes a copy: a new reward with the same name, cost, prompt and limits, created by Pyre, which Pyre can then manage completely. It cannot delete the original, for the same reason it cannot edit it.

Caution

After you adopt, you have two rewards with the same job, and your viewers can see both. Delete the original in your Twitch dashboard. Twitch also refuses two rewards with the same name, so if the adopt fails saying the name is taken, remove the original first and adopt again.

1. Find the reward marked Read-only, made on Twitch.

2. Select Adopt into Pyre. The copy appears on the page immediately.

3. Open your Twitch dashboard and delete the original reward.

4. Back on this page, the copy is now an ordinary Pyre-managed redeem: edit it, pause it, delete it, and work its redemptions from the queue.

Creating and editing

New redeem opens a form. Name and cost are the only things it insists on.

Field	What it does
Name	What viewers see. Twitch caps it at 45 characters, Kick at 50
Cost	What it costs in channel points
Prompt	The line under the name, telling viewers what to do
Ask the viewer to type something	Collects text with the redemption. A redeem that reads what somebody typed needs this on
Cooldown	Seconds before anyone can redeem it again. 0 means no cooldown
Max per stream	How many times it can be redeemed in one stream. 0 means no limit
Max per viewer per stream	The same, per person

Editing an existing redeem changes only what you actually changed. A rename does not reset a cooldown you set in your own dashboard, and a cost change does not clear a prompt.

Pause on Twitch, turn off on Kick

The buttons differ by platform, and the difference is real.

On Twitch, Pause leaves the reward on your channel, greyed out, keeping its name, cost and place in the list. Viewers see that it is temporarily unavailable. Resume brings it straight back with the same reward, which matters because the reward’s identity is what makes a redemption refundable.

On Kick, Pyre offers Turn off instead. Kick’s rewards API lets Pyre set whether a reward is enabled, and Pyre has never had a way to pause one. Turning it off takes it off the viewer’s list; turning it back on restores the same redeem. Pyre will not put a Pause button on a Kick card and quietly do something else.

Redeems that Pyre’s own features made

If you set up TTS or Song Requests to run on channel points, Pyre created a reward for them. Those show a Pyre-managed badge naming the feature, and they behave slightly differently here:

• You can rename them, re-prompt them, pause them and change their limits.
• You cannot change their cost here. The cost lives on that feature’s own settings page, so the two can never disagree, and the page tells you which one to open.
• You cannot delete them here. Deleting a reward a feature depends on leaves that feature pointing at something that no longer exists. Turn the feature’s channel point road off on its own page instead.

The redemption queue

Redemptions that need you appear in the queue at the bottom of the page: who redeemed, which redeem, whatever they typed, and how long they have been waiting. Oldest first, because that is the person who has waited longest.

Fulfill marks it done. Refund cancels it and returns the viewer’s channel points, which on Twitch is exactly what cancelling does.

Fulfill all and Refund all act on everything currently listed. They run one at a time and report per row, so one failure never takes the rest with it.

Caution

The queue is Twitch only. Kick has no way for Pyre to list the redemptions waiting on a Kick reward, so none appear, and Pyre would rather show you nothing than invent rows. Where Pyre can act on a single Kick redemption it says Reject, never Refund: Kick documents rejecting as closing the redemption and says nothing about whether the viewer gets their points back, so Pyre will not promise something Kick has not.

Two more things the queue will not show you:

• Read-only redeems never queue here. Twitch refuses their redemptions to Pyre for the same reason it refuses their settings. Adopt one and its future redemptions arrive.
• Redeems that settle themselves are hidden. A TTS or Song Request redemption is handled by that feature the moment it lands, so listing it would be noise. Show auto-handled reveals them, which is what you want if you think one is stuck.

If part of the queue could not be read, the page says so rather than showing you a short list that looks complete.

When a platform is not available

Each platform answers for itself. A Kick account that needs signing in again does not stop your Twitch redeems from loading, and the reverse is equally true. The page names which account has the problem and what fixes it, in one line, above the list.

If somebody manages your channel

Redeems is one of the sections a moderator does not see at all. A Pyre operator helping you with a support issue can see the page and change your redeems, and every change they make is written to your channel’s audit trail with their name on it. The one thing they cannot do is adopt: that creates a second reward on your public channel and then needs you to delete the first one on Twitch, so it stays yours to decide. See Give a moderator access.